Privacy Policy

Last updated: 28 August 2026

At Ihram Travels, your trust matters to us. This policy explains, in plain language, what information we collect, why we collect it, and how we keep it safe.

1. Information We Collect

When you request a quote, make a booking, or contact us, we may collect:

Personal details: full name, email address, phone number
Travel details: passport type, travel dates, destination, number of travellers, and passenger information needed for flights, visas, and hotels
Payment information: processed securely through our payment providers (we do not store your full card details)
Communication records: messages sent via our contact form, email, phone, or WhatsApp

2. How We Use Your Information

We use your information only to:

Prepare and send you accurate quotations
Process and manage your Hajj or Umrah bookings (flights, hotels, visas, transport and other services)
Communicate with you about your booking, including updates and travel documents
Provide customer support before, during, and after your trip
Meet legal and regulatory requirements (e.g. ATOL compliance)

We do not sell your personal information to third parties.

3. Who We Share It With

We only share your information where necessary to deliver your trip, such as with:

Airlines, hotels, and ground transport suppliers
Visa processing services
Payment providers, for secure transaction processing
Regulatory bodies, where required by law (e.g. ATOL)

Each of these parties is only given the information they need to fulfil their part of your booking.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Payment details are handled through secure, encrypted payment systems.

5. How Long We Keep Your Information

We keep your information only as long as necessary to complete your booking, meet legal or accounting obligations, and respond to any follow-up queries. After that, it is securely deleted or anonymised.

6. Cookies

Our website uses cookies to improve your browsing experience. For details, please see our Cookie Policy.

7. Your Rights

You have the right to:

Ask what personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information (where we are not legally required to keep it)
Withdraw consent for marketing communications at any time

To exercise any of these rights, simply contact us using the details below.

8. Children's Privacy

Our services are intended for adults booking travel. We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our services or the law. The "Last updated" date at the top will always show the most recent version.

10. Contact Us

If you have any questions about this policy or how your information is handled, please get in touch with us at info@ihramtravels.co.uk or call us at +44 7478 033827.